Monday, October 4, 2010

The Human Touch

This is a screen shot from Cisco's recent hybrid meeting, the 2010 Global Sales Experience (GSX). Cisco made its global sales meeting entirely virtual in 2009, but came back this year with a hybrid event that featured both face-to-face and virtual elements. (It wasn't a retreat from virtual; a hybrid meeting in 2010 was part of the plan all along.)

One thing that strikes me about the screen shot is the use of the hand-drawn word, "together," above. To my mind, it provides a much-needed human touch, creating a point of emotional connection on the computer screen. (You can watch a video about virtual collaboration in the planning and design process here. ) I personally am going to be watching to see how virtual meeting interfaces evolve to create a feeling that is more personal and less "digital."

Another thing to watch for: Angie Smith, who manages global sales operations for Cisco, is scheduled to be a featured speaker at Virtual Edge Summit 2011, which will be co-located with PCMA's Convening Leaders next January.

Her talk is one that I don't want to miss.

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